Excellent customer care
In response to a previous log, I wanted to share a different reality regarding customer service in Armenia.
Lara and I returned to an old location from where we used to do most of our furniture shopping. Julianna is a relatively decent Furniture shop located on the strip along the highway leading to the Airport paralleling the numerous casinos (most of you who have traveled know the strip I am talking about). They offer a range of imported as well as locally made office and home furniture. They also do custom designed items... overall a one stop shop for furniture.
Gagik and Karen are two of the most knowledgeable, kind and service oriented sales agents I have ever seen. Without overdoing it, they were friendly enough, accessible but not stuck to you throughout your shopping, and get this... smiling ALL the time!
so, we ended up buying the necessary and left the store feeling happy and satisfied.
Lara and I returned to an old location from where we used to do most of our furniture shopping. Julianna is a relatively decent Furniture shop located on the strip along the highway leading to the Airport paralleling the numerous casinos (most of you who have traveled know the strip I am talking about). They offer a range of imported as well as locally made office and home furniture. They also do custom designed items... overall a one stop shop for furniture.
Gagik and Karen are two of the most knowledgeable, kind and service oriented sales agents I have ever seen. Without overdoing it, they were friendly enough, accessible but not stuck to you throughout your shopping, and get this... smiling ALL the time!
so, we ended up buying the necessary and left the store feeling happy and satisfied.
posted by Raffi N at 3:16 PM
2 Comments:
You should encourage readers of your blog that if they are in a position to buy furniture in Armenia, they should go to this particular store and specifically mention that stories of their customer service has traveled far and wide. Maybe if businesses there figure out good customer service is good for business, it will start catching on.
Well, I think so, because I bought my couches there in October '06. Very nice, very prompt. I also ordered a customized bookshelf, and their designer, salesman and craftman were VERY helpful. (Except, for SOME reason they wrote their measurements in permanent marker instead of soap or chalk and now I have random numbers on my shelf..haha).
Needless to say I would definitely order from there again... except maybe I'll point out the marker thing.
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