I keep forgetting to mention that they have started advertising psychic and dating phone lines on TV now.
So I haven't said anything about bad customer service since my infamous SFC and Pizza di Roma experiences, but I have a couple of new ones to add to the list.
Valentina Shoes is one of them. I won't get into the details, but I am currently boycotting this place because of an abrasive sales lady who makes Seinfeld's "Soup Nazi" look like Mother Teresa.
Last night a friend and I decided to drop by the calling place in the Post Office Building on Republic Square and were "greeted" by workers who obviously graduated from the same anti-customer service training workshop that the Valentina lady attended.
The first employee told us to use whichever booth we wanted, but when we walked into a booth and started dialing she screamed at us for being in the wrong booth. Since she had made me the center of attention in the whole room I told her off for not telling me that in the first place.
I decided to leave that side and go over to the other booths where there was another pickle-face sitting behind a desk and a computer. This woman, as you will see, had obviously taken an extra curricular course in "How To Swindle Your Customer Out Of 300 Drams".
My friend decided to make a call and I timed his call. He spoke for less than 6 minutes and we came out of the booth expecting to pay 6 minutes worth (600 drams). Of course the pickle-face had her computer conveniently turned to one side so that she could only see it. I asked her how much the call cost and she said 900 drams at which point I questioned her and soon got into an argument. My friend joined in in English "I'm not paying that much", and soon an Armenian woman customer and her family joined in, as well as another man, and we all started yelling at her for trying to rip my friend off. Eventually we got our way.
When we left, our entourage of supporters followed us towards the more reliable Mergelyan Gab around the corner.
Progress will not occur without communication. Speaking out is key in this country, but also, telling employees you are not satisfied with their service doesn't always solve the problem. I've realized a simple "Can I speak to your boss because I'm not satisfied" will have a much greater impact. I can't wait until employees work for commission. Then I want to see how their attitudes will change.
We dropped by SAS grocery store and bought some milk after this calling episode, and while walking home we came across a cute hungry cat. We decided to open the carton of milk and feed it on the sidewalk for about 5 minutes then split. Now if only I had my own place so I could bring all these cute street animals into my home.
So I haven't said anything about bad customer service since my infamous SFC and Pizza di Roma experiences, but I have a couple of new ones to add to the list.
Valentina Shoes is one of them. I won't get into the details, but I am currently boycotting this place because of an abrasive sales lady who makes Seinfeld's "Soup Nazi" look like Mother Teresa.
Last night a friend and I decided to drop by the calling place in the Post Office Building on Republic Square and were "greeted" by workers who obviously graduated from the same anti-customer service training workshop that the Valentina lady attended.
The first employee told us to use whichever booth we wanted, but when we walked into a booth and started dialing she screamed at us for being in the wrong booth. Since she had made me the center of attention in the whole room I told her off for not telling me that in the first place.
I decided to leave that side and go over to the other booths where there was another pickle-face sitting behind a desk and a computer. This woman, as you will see, had obviously taken an extra curricular course in "How To Swindle Your Customer Out Of 300 Drams".
My friend decided to make a call and I timed his call. He spoke for less than 6 minutes and we came out of the booth expecting to pay 6 minutes worth (600 drams). Of course the pickle-face had her computer conveniently turned to one side so that she could only see it. I asked her how much the call cost and she said 900 drams at which point I questioned her and soon got into an argument. My friend joined in in English "I'm not paying that much", and soon an Armenian woman customer and her family joined in, as well as another man, and we all started yelling at her for trying to rip my friend off. Eventually we got our way.
When we left, our entourage of supporters followed us towards the more reliable Mergelyan Gab around the corner.
Progress will not occur without communication. Speaking out is key in this country, but also, telling employees you are not satisfied with their service doesn't always solve the problem. I've realized a simple "Can I speak to your boss because I'm not satisfied" will have a much greater impact. I can't wait until employees work for commission. Then I want to see how their attitudes will change.
We dropped by SAS grocery store and bought some milk after this calling episode, and while walking home we came across a cute hungry cat. We decided to open the carton of milk and feed it on the sidewalk for about 5 minutes then split. Now if only I had my own place so I could bring all these cute street animals into my home.
posted by Der Hova at 2:31 AM
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