The following are some of the customer services that I have encountered over the past couple of weeks. I went to the dentist that Madlene had suggested who turned out to be one of the students which my cousin from Toronto had trained and she was fantastic. Nice clean teeth for 10000 Drams.
Next was the British Embassy in Yerevan. I called to ensure that as an Australian I did not require a visa for my visit to Scotland. I will be traveling next week with work for 10 days, and I know that I don�t require a visa for GB but just wanted to double check for Scotland. I spoke to the person who handles such requests and was told that she was unsure and that she would call back in an hour.
An hour later I called again and asked as to why she hadn�t called, you know what her response was? �I had more urgent things to do�. �I beg your pardon, what did you just say?� This is from the British Embassy. So again she said she was unsure and she would need to ask an official person. I opted to wait on line for a response this time. Again she promised to call back. I rang again for the third time and she decided to read the names of the countries that are exempt, such as Papua New Guinea, Christmas Island. I stopped her half way, asking why she was listing the islands around Australia, I�m not interested lady, and I just want to know if I�m exempt. No luck. She finally calls back yesterday to advise that I was exempt, luckily I wasn�t in the office at the time.
Another great customer service place, are the travel agents, NOT. I called two travel agencies to get airfare quotes to Australia around Christmas. I�m still waiting for a quote from one store on Abovian St from 2 weeks ago. The other has only been 4 days. I guess I�m not going home for Christmas.
So today I go to HSBC Bank to see if my account was still valid. Guess what? The $23.54 that I had in the account has been eaten away by fees and my account was closed. So I approach the customer service section only to be told that I could not reactivate account and that I would have to restart the whole procedure of opening a new account. So what are the fees involved? Well if the balance is less than $250, the charge is 5500 drams a quarter (almost $10). So to start a new account I would have to pay another $20 fee for a debit card and a minimal charge for a new passbook something like 5000 Drams I think. Forget it mate, after charging me such hefty fees and not even notifying the customer, you�ve just lost my business. Good riddance.
Next was the British Embassy in Yerevan. I called to ensure that as an Australian I did not require a visa for my visit to Scotland. I will be traveling next week with work for 10 days, and I know that I don�t require a visa for GB but just wanted to double check for Scotland. I spoke to the person who handles such requests and was told that she was unsure and that she would call back in an hour.
An hour later I called again and asked as to why she hadn�t called, you know what her response was? �I had more urgent things to do�. �I beg your pardon, what did you just say?� This is from the British Embassy. So again she said she was unsure and she would need to ask an official person. I opted to wait on line for a response this time. Again she promised to call back. I rang again for the third time and she decided to read the names of the countries that are exempt, such as Papua New Guinea, Christmas Island. I stopped her half way, asking why she was listing the islands around Australia, I�m not interested lady, and I just want to know if I�m exempt. No luck. She finally calls back yesterday to advise that I was exempt, luckily I wasn�t in the office at the time.
Another great customer service place, are the travel agents, NOT. I called two travel agencies to get airfare quotes to Australia around Christmas. I�m still waiting for a quote from one store on Abovian St from 2 weeks ago. The other has only been 4 days. I guess I�m not going home for Christmas.
So today I go to HSBC Bank to see if my account was still valid. Guess what? The $23.54 that I had in the account has been eaten away by fees and my account was closed. So I approach the customer service section only to be told that I could not reactivate account and that I would have to restart the whole procedure of opening a new account. So what are the fees involved? Well if the balance is less than $250, the charge is 5500 drams a quarter (almost $10). So to start a new account I would have to pay another $20 fee for a debit card and a minimal charge for a new passbook something like 5000 Drams I think. Forget it mate, after charging me such hefty fees and not even notifying the customer, you�ve just lost my business. Good riddance.
posted by lena at 6:28 PM
0 Comments:
Post a Comment
<< Home